INSPIRING DESTINATIONS ACROSS SRI LANKA

Privacy Policy

Secret Pearl Travels (PVT) LTD

Effective Date: June 01, 2026

Secret Pearl Travels (Pvt) Ltd (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed responsibly and securely. This Privacy Policy explains how we collect, process, use, disclose, and safeguard your information when you use our website, communicate with us, or book any of our travel-related services.

By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to personal information collected through:

  • Our website and online booking platforms
  • Email, telephone, WhatsApp, and other communication channels
  • Social media platforms and messaging services
  • Travel inquiries and booking forms
  • Online advertising and analytics tools
  • Interactions with our representatives, travel consultants, and customer support team

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

2.1. Identity Information

  • Full name
  • Nationality
  • Passport number and passport details
  • National Identity Card (NIC) information where applicable
  • Date of birth

2.2. Contact Information

  • Email address
  • Telephone number
  • Residential address
  • Emergency contact information

2.3. Travel and Booking Information

  • Travel dates
  • Accommodation preferences
  • Flight details
  • Tour package selections
  • Transportation arrangements
  • Special requests and travel requirements
  • Dietary preferences

2.4. Payment Information

  • Billing information
  • Transaction details
  • Payment confirmations

Payment card information is processed securely through authorized third-party payment providers. We do not store full credit or debit card details on our systems.

2.5. Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage statistics
  • Cookie and tracking data

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • Processing and managing bookings and travel arrangements
  • Communicating with you regarding reservations, itinerary updates, and customer support
  • Coordinating services with hotels, transportation providers, guides, and activity operators
  • Customizing travel experiences according to your preferences
  • Improving our website, services, and customer experience
  • Processing payments and preventing fraudulent transactions
  • Sending promotional offers, newsletters, and travel-related information where permitted by law
  • Complying with legal, regulatory, and governmental requirements
  • Maintaining internal business records and operational management

4. SHARING OF PERSONAL INFORMATION

We do not sell, rent, or trade your personal information.

We may share personal information with:

  • Hotels and accommodation providers
  • Transportation companies and drivers
  • Tour guides and activity operators
  • Airlines and travel service providers where applicable
  • Payment processing providers
  • IT service providers, website hosting providers, and analytics partners
  • Government authorities, law enforcement agencies, or regulatory bodies where required by law

All third-party service providers are expected to handle personal information securely and only for authorized purposes.

5. INTERNATIONAL DATA TRANSFERS

As part of providing travel services, your personal information may be transferred to hotels, travel suppliers, service providers, or partners located in different countries.

By making a booking with us, you acknowledge and consent to such transfers where necessary to fulfill your travel arrangements.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies to:

  • Improve website functionality and user experience
  • Analyze visitor behavior and website performance
  • Measure marketing effectiveness
  • Deliver relevant advertisements and content

We may use services such as Google Analytics, Google Ads, Meta Pixel (Facebook Pixel), and other analytics tools.

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. DATA SECURITY

We implement reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we take appropriate security measures, no electronic transmission or storage system can be guaranteed as completely secure.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Provide requested travel services
  • Fulfill contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain financial and business records

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

9. CHILDREN'S PRIVACY

Our services are not intended to collect personal information directly from children.

Where bookings involve minors, personal information must be provided by a parent, legal guardian, or authorized adult traveler.

10. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permissible
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request information regarding how your data is processed

Requests may be submitted using the contact details provided below.

11. MARKETING COMMUNICATIONS

We may occasionally send travel promotions, newsletters, offers, and updates.

You may unsubscribe or opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in marketing emails
  • Contacting us directly
  • Requesting removal through any communication channel

Opting out of marketing communications will not affect essential booking-related communications.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, booking engines, or external service providers.

We are not responsible for the privacy practices, policies, security, or content of third-party websites. Users should review the privacy policies of such websites independently.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time.

Any changes will become effective upon publication on our website. Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

14. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

15. CONTACT INFORMATION

For any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact: